Step 1 — Open packaging carefully

Each donated parcel is opened carefully to avoid damaging the garments inside.

Step 2 — Check for a label or printed details

Every garment must have a label or printed specification showing the brand name and size. Labels are usually found on the waistband, top hem, or neck area. → If there is no label or print: rejected

Step 3 — Check the label is readable

Even if a label is present, it must be legible. Faded, worn, or damaged labels that cannot be read clearly cannot be used to list the item safely. → If the label is unreadable: rejected

Step 4 — Check for a person's name on the label

If a garment has a person's name on the label, it is a made-to-measure garment — custom-made to someone's specific body measurements. These cannot be matched to a new wearer. → If a name is present: rejected

Step 5 — Check for a brand name and standard size

The label must show both a brand name and a standard size (S, M, L, XL, or Roman numerals like I, II, III, IV, or a number). Both are needed to list the item accurately. → If either is missing: rejected

Step 6 — Check for a pair (stockings, socks, arm sleeves)

For garments that come in pairs — such as stockings or arm sleeves — both items must be present. A single stocking or sleeve cannot be listed. → If the pair is incomplete: rejected

Step 7 — Check for overstretch and damage

The garment is checked for visible signs of wear. The following faults result in rejection: Broken elastic threads. Excessive bobbling (more than 3×3cm). Obvious snags. Large holes or ladders. Signs of long-term wear such as loose elastic or 'bagging → If any of these are found: rejected

Step 8 — Assign a condition grade

Garments that pass all checks are assigned a condition grade

Step 9 — Record details and photograph

Accepted garments are photographed (front flat, back flat, label front, label back, and any minor identified flaws), and their details are recorded from the label. This information forms the basis of the product listing.